Patient & Visitor Information


Patient & Visitor Information

Our state-of-the-art hospital was designed to provide increased efficiencies and amenities for patients and visitors. From our private patient rooms, to the numerous beverage stations throughout the building, to the increased privacy features in each department – we have created a comfortable healing environment for everyone that walks in our doors.


Medical Records Release of Information

A Medical Release of Information (ROI) Form is used to request that a health care provider release a patient’s medical records, either to the patient, a third party (such as an employer or insurance company), or both. There are several common reasons for a release of information, including for medical treatment purposes, medical billing, insurance billing, health studies, legal proceedings, and marketing purposes.

The Health Information Portability and Accountability Act (HIPAA) has rules in place to protect health information from being improperly used or disclosed. When someone requests access to your medical records, HIPAA requires that they obtain your consent. Using a Medical ROI Form helps prevent the release of medical records to unauthorized parties and helps keep your information confidential.

If you are in need of a Release of Information (ROI) please call, 712.265.2550.

If you need to fax a Release of Information (ROI), please fax to 712.265.2558

Becoming A Patient

Preparing For Your Appointment

Each time you visit Crawford County Memorial Hospital for a prescheduled appointment, you or a loved one will need to “check in” at the business office for admission. To assist in speeding up the check in process, you should bring the following items:

  1. The patient’s social security number
  2. Current insurance card
  3. Employment information of the insured
  4. Valid photo ID
  5. List of medications the patient is currently taking
  6. Name of primary care provider
  7. If the patient has an advanced directive, be sure to bring a copy of this along for file purposes.

Additionally, please contact your insurance company before your hospital visit to meet any pre-authorization requirements. If these requirements are not met, your benefits may be reduced, leaving you responsible for paying most or all of your hospital expenses.

Patients covered by Medicare will also need to complete the Medicare Secondary Payer Questionnaire. This Questionnaire is available at our business office.

Interpreter Services

We have a Spanish interpreter available in the hospital Monday through Friday 7:00 am to 6:00 p.m. Our interpreters are also on call during evening and overnight hours to assist as needed in emergency situations.

Patient Portal

Important Information for New Users!

An e-mail address is required before creating a user account. Before creating a user account for the Patient Portal, you will need to obtain an e-mail correspondence from the Crawford County Memorial Hospital. If you are at the hospital for any of the following reasons, please ask to have your e-mail address added to your account and instructions for logging in for the first time.

  • Emergency Room visit
  • Radiology
  • Lab work
  • Clinic appointments
What is the Patient Portal?

The Patient Portal is a free service available to all patients of the CCMH health system. It is secure, confidential, and available 24 hours a day from anywhere with an internet connection. View it from your home computer or your mobile device.

What information is available in the Patient Portal?

From your Patient Portal account, you can see many things that can be found in your medical record. Available items include a list of your medications, allergies, immunizations, lab results, vitals, and recent visits.

What if the information in the Portal is wrong?

If you feel that information provided in your Patient Portal account is incorrect, please contact CCMH at 712-265-2500 as soon as possible. Members of our staff will do their best to correct the information in a timely and accurate manner.

Why don’t scheduled appointments show up?

At the current time, this feature is not available. In the future however, you will be able to view and schedule your own appointments via your Portal.

I was just there, why isn’t my information showing in the Portal?

Information from your visits is sent to your portal account at certain times throughout the day. This “information sweep” begins at midnight each night. If for some reason you feel the information is not showing after the appropriate time period, please contact CCMH Information Technology staff.

Why can’t I see certain types of lab work?

The CCMH lab has the capability to do many lab tests that are ordered by your physician. All lab work that is performed here at our facility will show in your patient portal. Because some tests require further evaluation and/or use specialty equipment, they may need to be sent out to another facility. This information is then manually entered into your medical record and will not show in your portal. If you would like a copy of lab work that does not show in your portal account, please call CCMH and ask to speak to the Health Information Management (Medical Records) staff.

Can I change my medical information from my Patient Portal account?

At the current time, this feature is not available. In the future however, you will be able to manage your health information via your Portal.